The Dexcom CGM System comes with a built-in Dexcom Share feature so you can let up to 10 people follow your glucose levels, giving you a circle of support. By downloading the Follow app, followers can view your glucose data directly from their smart device, whether they live down the street or across the country.*

*Internet connection and separate Follow app required. To view compatibility, visit www.dexcom.com/compatibility.

Yes. The Dexcom Follow app works with Dexcom G6.

New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Existing followers - The Dexcom Follow app is the same, so there is no need to download it again if it’s already installed. However, followers must be re-invited by their sharer in the Dexcom G6 app to start following again.

Yes, you get Follow notifications when the app is closed.

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

Screen Time

Screen Time's Downtime and App Limits can temporarily disable apps. If you set time limits for the Dexcom Follow app, you may not open the app, or get notifications.

1. Go to phone Settings
2. Tap Screen Time
3. Turn off Downtime and App Limits, or add Dexcom Follow app to the Always Allowed app list

Do Not Disturb

Do Not Disturb silences all notifications. We do not recommend using Do Not Disturb.

How to turn Do Not Disturb off?

1. Go to phone Settings
2. Turn off Do Not Disturb

Low Power Mode

Low Power Mode may prevent the Dexcom Follow app from running in the background when you don’t have the app open and displayed on your screen. When Low Power Mode is on, notifications may be delayed.

How to turn Low Power Mode off?

1. Go to phone Settings
2. Tap on Battery
3. Turn off Low Power Mode

Notifications

Notifications let you get notifications on your smart device. Allow notifications for the Dexcom Follow app to work.

How to turn Notifications on?

1. Go to phone Settings
2. Tap Dexcom Follow
3. Tap Notifications
4. Turn on Notifications

Scheduled Summary

In iOS 15 and above, choosing Scheduled Summary for an app delays alerts and notifications. Adding Follow to Scheduled Summary may delay notifications. To avoid delays:

• Don’t use Scheduled Summary, or
• Turn on Time Sensitive Notifications for Follow

How do I turn on Time Sensitive Notifications for Follow?

1. Go to phone Settings
2. Tap Notifications
3. Under Notification Style, tap Follow
4. Turn on Time Sensitive Notifications for Follow

StandBy Mode

In iOS 17 and above, Standby Mode may prevent you from receiving Follow notifications. To continue to receive notifications:

• Don’t use StandBy Mode, or
• Turn on Notifications for StandBy Mode.

How do I turn on Notifications for StandBy Mode?

1. Go to phone Settings
2. Tap StandBy
3. Under Notifications, turn on Show Notifications

Assistive Access Mode

In iOS 17 and above, Assistive Access Mode may impact the Follow app’s performance. We do not recommend using Assistive Access Mode.

How do I turn off Assistive Access Mode?

1. Triple-click the side button (on an iPhone with Face ID) or the Home button (on other iPhone models)
2. Tap Exit Assistive Access
3. Enter the Assistive Access passcode

Internet Connection (Wi-Fi or Cellular Data)

Internet connection is required to see your Sharers' readings and get notifications. When there are no Wi-Fi networks available, turn on Cellular Data to connect to the Internet. If you disconnect from both Wi-Fi and Cellular Data, you won't see any readings, or get notifications.

If your phone or cellular service carrier doesn't support voice and data at the same time (VoLTE), you might disconnect from the Internet and delay notifications during phone calls.

How to turn Wi-Fi or Cellular Data on?

1. Go to phone Settings
2. Turn on Wi-Fi or Cellular
3. If VoLTE is supported, turn on VoLTE in Cellular Data options

The location of each setting may be different based on your iOS version. Please refer to your smart device instructions for detailed information. Not sure which iOS version you’re on? Find your device’s iOS version within the About section of your phone’s Settings.

LBL020468 Rev002

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

App Pause

On Android 10 and above, Pause temporarily disables apps. Using Pause with the Dexcom Follow app stops all notifications.

How to exit App Pause?

1. Long press the Dexcom Follow app icon on the desktop or in the app drawer
2. Tap the pause button to edit App Pause

Focus Mode

Focus Mode disables apps when it is on. Using Focus Mode with the Dexcom Follow app stops all notifications.

How to turn Focus Mode off?

1. Go to phone Settings
2. Find Digital Wellbeing
3. Turn off Focus Mode, or confirm Dexcom Follow app isn't on the Distracting Apps list

Battery Saver Mode

Battery Saver Mode disables background data. When it is on, your notifications will be delayed.

How to turn Battery Saver Mode off?

1. Go to phone Settings
2. Tap on Battery
3. Turn off Battery Saver Mode, or choose the highest battery performance available

Do Not Disturb Permission

You must allow Do Not Disturb Permission for the Dexcom G6 app to work. The Do Not Disturb Permission ensures you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

How to turn DND Permission on?

Follow in-app instructions, or go to Settings, find DND Permission or DND Access, choose Dexcom G6, tap Allow DND, and tap Allow.

Notifications

Notifications let you get notifications on your smart device. Allow notifications for the Dexcom Follow app to work.

How to turn Notifications on?

1. Go to phone Settings
2. Find Dexcom Follow in Apps
3. Tap Notifications
4. Turn on Notifications

Internet Connection (Wi-Fi or Cellular Data)

Internet connection is required to see your Sharers' readings and get notifications. When there are no Wi-Fi networks available, turn on Cellular Data to connect to the Internet. If you disconnect from both Wi-Fi and Cellular Data, you won't see any readings, or get notifications.

If your phone or cellular service carrier doesn't support voice and data at the same time (VoLTE), you might disconnect from the Internet and delay notifications during phone calls.

How to turn Wi-Fi or Cellular Data on?

1. Go to phone Settings
2. Turn on Wi-Fi or Cellular
3. If VoLTE is supported, turn on VoLTE in Cellular Data options

The location of each setting may be different based on your Android OS version. Please refer to your smart device instructions for detailed information. Not sure which Android OS version you’re on? Find your device’s OS version within the About section of your phone’s Settings.

LBL020468 Rev001

To see the last 24 hours of Sharer’s glucose readings:

• All Follow version users can tap the 24 hour button on your Sharer’s page
• Follow version 4.0 and up users may also turn the smart device sideways to see more detailed data. Tap graph for more details. Your smart device must allow screen rotation.

LBL1002591 Rev002